Terms of Service

1. Our Services

DeskClerkAI provides AI-powered front desk and phone answering services for hotels and hospitality businesses, including call handling, reservation assistance, and integrations with property management systems. Specific features, service levels, and pricing are set out in the applicable order form or service agreement between you and DeskClerkAI.

2. Eligibility and Accounts

Our services are intended for businesses. By using them on behalf of a company or property, you represent that you have authority to bind that entity to these Terms. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.

3. Acceptable Use

You agree not to:

• Use the services in violation of any applicable law or regulation.
• Interfere with or disrupt the integrity or performance of the services.
• Attempt to gain unauthorized access to the services or related systems.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the services.
• Use the services to transmit unlawful, harmful, or misleading content.

4. Intellectual Property

DeskClerkAI and its licensors own all rights, title, and interest in the services, including all software, models, designs, and branding. These Terms do not grant you any rights to our trademarks or other brand features. You retain ownership of the data you provide to us; you grant us a limited license to use that data solely to provide and improve the services.

5. Fees and Payment

Fees for the services are set out in the applicable order form or service agreement. Unless stated otherwise, fees are non-refundable and exclusive of taxes. We may suspend services for accounts with overdue balances after reasonable notice.

6. Confidentiality

Each party agrees to protect the other party’s confidential information with at least the same degree of care it uses to protect its own, and to use it only as necessary to perform under these Terms.

7. Disclaimers

The services are provided “as is” and “as available.” To the fullest extent permitted by law, DeskClerkAI disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated responses may occasionally be inaccurate; you are responsible for reviewing configurations and escalation rules appropriate for your property.

8. Limitation of Liability

To the fullest extent permitted by law, DeskClerkAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to these Terms or the services. Our total liability for any claim will not exceed the amounts you paid to us for the services in the twelve months preceding the claim.

9. Termination

You may stop using the services at any time. We may suspend or terminate access to the services if you materially breach these Terms and fail to cure the breach after reasonable notice. Sections that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, and limitation of liability) will survive.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the services after changes take effect constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which DeskClerkAI is organized, without regard to conflict of laws principles. Any disputes will be resolved in the courts located in that jurisdiction.