Legal

Privacy Policy

Last updated: July 5, 2026

DeskClerkAI (“we”, “us”, or “our”) provides AI-powered front desk and phone answering services for hotels and hospitality businesses. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, including when you request a demo, contact sales, or otherwise communicate with us.

  • Contact details — your name, work email address, and company or property name.
  • Property details — room count, number of properties, and primary market, submitted through our demo request form.
  • Messages — the contents of messages you send us through our contact form or by email.
  • Usage data — basic technical information such as browser type, device, and pages visited, collected through standard web logs.

2. How We Use Your Information

  • To respond to demo requests and sales inquiries, and to schedule and deliver product demonstrations.
  • To provide, maintain, and improve our services.
  • To send transactional emails, such as confirmations of demo requests.
  • To communicate with you about products, services, and events, where permitted.
  • To protect the security and integrity of our website and services.

3. How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate our business, such as email delivery providers and database hosting services. These providers are bound to use your information only to perform services on our behalf.

We may also disclose information if required by law, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your personal information.

4. Data Retention

We retain the information you submit for as long as needed to respond to your inquiry, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

5. Security

We use commercially reasonable technical and organizational safeguards to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

8. Children’s Privacy

Our services are intended for businesses and are not directed to individuals under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you by email or through the website.

Questions about this policy? Contact us at [email protected].